How it works

The Solution

UTFx addresses commonplace transcript issues through:

  • Automated production and assembly of court transcripts
  • A method of ensuring equitable compensation for transcriptionist services
  • Hardware-based two-factor authentication and certification
  • Encrypted, secure and electronically verified file transfer
  • Separation of the transcriptionist’s skill set (accurate transcript content) from transcript format
  • Facilitation of cross-jurisdictional format changes to digital transcripts.

VCC Compensation

Inequity of page rate compensation leads to lower transcriptionist productivity and to production delays as more simple proceedings receive preference over complex evidence, legal summations, and jury charge or charter arguments.

‘Visible Character Count’ (VCC), the volume of text, is a more equitable measure of transcription effort.

UTFx provides detailed statistics related to Visible Character Count for each take. These statistics (attached to each transcriptionist’s per-take invoice) enable the Court system to provide equitable VCC-based compensation.

Transcript Certification and Transcriber Identification

When court proceeding takes are divided among a number of transcriptionists, each must personally attend after the record is compiled to certify the accuracy of his or her takes within the record.

UTFx generates secure, remote electronic certification when the transcriptionist submits his or her take, removing the requirement for the transcriptionist to attend to certify the record.

UTFx ensures accredited transcriptionist authentication with two-factor identification at the point of submission (i.e., hardware key and linked individual transcriber P.I.N. identification).

File Transfer and Version Management

With every manual data interaction, the risk of error and delay increases significantly. Added technological tailbacks such as packet loss and latency inherent in TCP-based file transfer solutions further increase the risk of error and potential for delay in file exchanges and data sharing.

UTFx integration ensures secure, encrypted and verifiable packet-by-packet delivery of all types of data, ensuring maximum speed over even the longest and most difficult WANs.

UTFx evidentiary digital fingerprint guarantees transparent file integrity and real-time auditability of the record throughout the entire transcript life-cycle.

Universal Transcript Format

Most jurisdictions have a transcript style manual that describes the required format. Formatting issues arise both from transcriptionist idiosyncrasies and from errors. Format inconsistencies can call the accuracy of the content into question.

With the advent of the personal computer, Boolean logic and full text search software, the transcript became a digital file as well as a printed document. Format issues create problems in searchable electronic versions.

UTFx eliminates the need for transcriptionists to be familiar with the requirements of a transcript style manual as it replaces the manual with simple mark-ups available from a job dictionary. In this way, the consistent format produced by UTFx both removes the potential for content challenges due to formatting inconsistencies and facilitates reliable electronic searches.

Transcript Format Changes

As court requirements and technologies evolve, transcript formats must be modified from time to time. When the prescribed format changes, the transcript style manual is revised, and all transcriptionists must be re-trained to the new manual. This becomes significant with increasingly complex formatting requirements and with greater numbers of transcriptionists. Consequently, format changes are often delayed or avoided [1].

As formats vary between jurisdictions and often between different levels of court within the same jurisdiction, existing transcripts may need to be manually reformatted.

UTFx manages all formatting changes, so transcriptionists require no additional training to accommodate the changes. And UTFx automates the reformating of existing transcripts.